Striking a balance between focusing on your customers and running your terminal

When running or managing a terminal, I’m sure you agree that there are so many things that you need to focus on. You’ve got driver recruiting, sales, billing, customer support, track and tracing just to mention a few. It’s not surprising that the idea of customer service is something that you only think about every now and then.

However, if you want to create an outstanding business, you have to start to see customer service as the epicenter of your terminal. This is because those same customers bring the revenue that keep the wheels on your fleet turning.

But, how do you strike a balance between focusing on your customers and running all of your other moving parts? By outsourcing your customer service and support functions, that’s how.

If your business has a need for around the clock customer service care, then you need to take full advantage of outsourcing a team of Drayage Specialists. Those who outsource customer service to a Drayage Specialist are able to build their customer support team and focus on growth.

Here’s one major example of how hiring three Drayage Specialist can benefit your business

If you need to manage customer requests or provide driver support 24/7, then you can have one agent working an 8-hour block. The second agent takes over from that agent for the next 8 hours, while the third agent works the last 8-hour block. This way, you can have a team member present 24hrs a day.

If you have 3 agents working around the clock, you’ll be able to create great levels of rapport which is the basis of all successful relationships.

You’ll be remembered by your clients, leading to a 5 star rating and a major part of any supply chain link. You’ll also be able to make better decisions because you’ll be able to give your customers what they need, especially now that things are running as fast as Amazon does 24 hours 7 days a week.

What’s more, you’ll be able to focus on making your operation better and looking for profitable business.

It’s clear. Outstanding customer service is greatly rewarding. So, why not outsource your customer service team with a Drayage specialist. You will be able to strike a balance between focusing on your customers and running your operation. We’ll provide you with trained virtual Drayage Specialists working in different time zones, making it possible for you to provide 24/7 customer care and so much more.

Click here to get in touch with a project manager.

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